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Refund & Return Policy

 

MONEY BACK GUARANTEE

Your satisfaction is our #1 priority. You may return most new, unopened items within 30 days of delivery for a full refund or replacement*. The choice is yours.

If you have any questions or concerns about your Returns or Refund, please contact our friendly customer service directly on Contact Us page or open a ticket from your dashboard in your registered account for the fastest resolution.

 

REFUNDS PROCESS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item (We recommend you use a tracked service so we can track your returns). We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days that includes the transit time for us to receive your return from the courier (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 
IMPORTANT NOTICE WHEN SENDING YOUR ORDER BACK
 
  • Please do not send your purchase back unless we authorize you to do so.
  • Please be sure to include the receipt or proof of purchase.
  • Please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned back to you.
  • Do not send your purchase back to the manufacturer. During the return process, we will advise the relevant return address based on your location.
 

 

GENERAL RETURN CONDITIONS

In order for a return to be accepted, it must meet the following conditions:

 
  • The product must be unused and unworn.
  • The product must be in its original state and packaging with the original tags attached.
  • Apparel must have the original packaging and original tags attached.
  • Accessories must have all parts of the original packaging. Accessories must remain vacuum - sealed if it comes in a sealed packaging.
  • Footwear must be in the original shoe box with original tags attached. Sticker on the shoe box should not be removed or altered in any form.
 
 

In the event that you wish to have a refund due to damaged items/goods, please provide the following information to be eligible:

 
  1. Proof of Purchase
  2. Photo(s) of Damaged Goods/Item(s)
 

If one or none is provided, you're not eligible for the refund of damaged goods.

BEST PRACTICE BEFORE ACCEPTING DELIVERY OF ANY MERCHANDISE
 
  • Please inspect each package externally with great care in order to see if there are any signs of it having been hit or mishandled, such as bumps, dents, holes, boxes in poor condition, courier seals or any sign that may lead to suspect that the goods may be damaged. If such signs are present, please refuse to take delivery of the package and make sure to leave a note and signature on the courier's delivery note, either on paper or digital support (PDA), "PACKAGE VISIBLY DAMAGED". We shall make our best efforts to ensure that a replacement* delivery is made to you at the earliest.
  • Not signing a package as VISIBLY DAMAGED and then presenting images that show visible damage to it will mean the incident will automatically be rejected.
 


 

DISCLOSURE

We do not issue the refund if your order did not arrive due to exceptional circumstances outside the control of JazzyGoods.Com (i.e. providing the Wrong shipping address, not cleared by customs, delayed by a natural disaster).

 

NON-RETURNABLE ITEMS

Some types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: • Gift cards • Downloadable software products • Some health and personal care items

 

PARTIAL REFUNDS (if applicable)

There are certain situations where only partial refunds are granted:

 
  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item, not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery
 

 

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, please follow these steps :

 
  • Step 1 : First check your bank account again.
  • Step 2 : Then contact your credit card company, it may take some time before your refund is officially posted.
  • Step 3 : Next, contact your bank. There is often some processing time before a refund is posted.
 

If you’ve done all of this and you still have not received your refund yet, please let us know. We will be happy to check that for you.

 

SALE ITEMS

Only regular priced items may be refunded, sale items cannot be refunded.

 

EXCHANGES

We only replace items if they are defective or damaged. Please kindly contact us by sending an email to support[a]jazzygoods[.]com, tell us about your problem and don't forget to attach photos/videos which can clearly show the problem, and provide the following information to be eligible for a replacement as follow:

 
  1. Order Number
  2. Photo(s) of Damaged Goods/Item(s)
 

We do NOT offer returns/exchanges for incorrect sizing; please make sure to read carefully our product specifications and/or sizing charts before placing an order.

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

SHIPPING

In cases of Returns, Exchanges, or Cancellations (provided the order has already shipped), the customer is responsible for any and all shipping and handling charges (provided the order has already shipped). Even if there were no initial shipping fees connected to the order (this would apply to an order of free domestic shipping with £50 and above, or purchases made with Store Credit), the customer will be held responsible for all shipping charges of returned items. Such charges may include the cost of shipment for returning the item, applicable taxes, and any other qualifying fees that may apply.

Further Information About Delivery Charges:

Canceled Orders:

Eligible for a full refund, including shipping, ONLY if canceled prior to shipping. We cannot process claims, refunds or additional requests once a package is in transit with the carrier.

Free Shipping Offers:

For free shipping packages, shipping cost will be assessed and deducted from final reimbursement of refunds and store credits. Any shipping cost that you incur to return the product will not be refunded unless it is a Company error.

Undelivered, Unclaimed, Refused, or Returned Packages:

A 15% restocking fee and a Return to Sender fee of $3.95 will be assessed accordingly. Shipping Handling, Tax, and Gift Wrapping cannot be reimbursed.

Original shipping cost is non-refundable for undelivered, unclaimed, refused or returned packages, unless it is a Company error.

For free shipping packages, shipping cost will be assessed and deducted from final reimbursement. Any shipping cost you incur to return the product will not be refunded unless it is a Company error.

Re-delivery Fee Missed Scheduled Delivery:

If reshipment is requested by the Customer due to Returned to Sender, refusal of shipment or missed a scheduled delivery, you will be responsible for shipping unless it is due to Company or Carrier error.

 

* Replacement is subject to stock availability.