|Refund & Return Policy|
Your satisfaction is our #1 priority. You may return most new, unopened items within 30 days of delivery for a full refund or replacement*. The choice is yours.
If you have any questions or concerns about your Returns or Refund, please contact our friendly customer service directly on Contact Us page or open a ticket from your dashboard in your registered account for the fastest resolution.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item (We recommend you use a tracked service so we can track your returns). We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days that includes the transit time for us to receive your return from the courier (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
|IMPORTANT NOTICE WHEN SENDING YOUR ORDER BACK|
In order for a return to be accepted, it must meet the following conditions:
In the event that you wish to have a refund due to damaged items/goods, please provide the following information to be eligible:
If one or none is provided, you're not eligible for the refund of damaged goods.
|BEST PRACTICE BEFORE ACCEPTING DELIVERY OF ANY MERCHANDISE|
We do not issue the refund if your order did not arrive due to exceptional circumstances outside the control of JazzyGoods.Com (i.e. providing the Wrong shipping address, not cleared by customs, delayed by a natural disaster).
Some types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items: • Gift cards • Downloadable software products • Some health and personal care items
There are certain situations where only partial refunds are granted:
If you haven’t received a refund yet, please follow these steps :
If you’ve done all of this and you still have not received your refund yet, please let us know. We will be happy to check that for you.
Only regular priced items may be refunded, sale items cannot be refunded.
We only replace items if they are defective or damaged. Please kindly contact us by sending an email to support[a]jazzygoods[.]com, tell us about your problem and don't forget to attach photos/videos which can clearly show the problem, and provide the following information to be eligible for a replacement as follow:
We do NOT offer returns/exchanges for incorrect sizing; please make sure to read carefully our product specifications and/or sizing charts before placing an order.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
In cases of Returns, Exchanges, or Cancellations (provided the order has already shipped), the customer is responsible for any and all shipping and handling charges (provided the order has already shipped). Even if there were no initial shipping fees connected to the order (this would apply to an order of free domestic shipping with £50 and above, or purchases made with Store Credit), the customer will be held responsible for all shipping charges of returned items. Such charges may include the cost of shipment for returning the item, applicable taxes, and any other qualifying fees that may apply.
Further Information About Delivery Charges:
Eligible for a full refund, including shipping, ONLY if canceled prior to shipping. We cannot process claims, refunds or additional requests once a package is in transit with the carrier.
Free Shipping Offers:
For free shipping packages, shipping cost will be assessed and deducted from final reimbursement of refunds and store credits. Any shipping cost that you incur to return the product will not be refunded unless it is a Company error.
Undelivered, Unclaimed, Refused, or Returned Packages:
A 15% restocking fee and a Return to Sender fee of $3.95 will be assessed accordingly. Shipping Handling, Tax, and Gift Wrapping cannot be reimbursed.
Original shipping cost is non-refundable for undelivered, unclaimed, refused or returned packages, unless it is a Company error.
For free shipping packages, shipping cost will be assessed and deducted from final reimbursement. Any shipping cost you incur to return the product will not be refunded unless it is a Company error.
Re-delivery Fee Missed Scheduled Delivery:
If reshipment is requested by the Customer due to Returned to Sender, refusal of shipment or missed a scheduled delivery, you will be responsible for shipping unless it is due to Company or Carrier error.
* Replacement is subject to stock availability.