Refund & Return Policy

 

MONEY BACK GUARANTEE

Your satisfaction is our #1 priority. You may return most new, unopened items within 30 days of delivery. All you need to do is post it back to us and we will promptly process your exchange or refund, the choice is yours.

If you have any questions or concerns about your Returns or Refund, please contact our friendly customer service on Contact Us page or open a ticket from your dashboard in your registered account for the fastest resolution.

 

REFUNDS PROCESS

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, please contact our customer service using the contact page on this website. Items sent back to us without first requesting a return will not be accepted.

When sending your order back, be sure to include the receipt or proof of purchase that was included on the footer of your order delivery advice. If you no longer have this, don’t worry! Just slip a note in the parcel with your name, address, customer number and a brief explanation of what you are returning and why and we will make sure it gets processed.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item (We recommend you use a tracked service so we can track your returns).

If your return is accepted, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

 

DISCLOSURE

We do not issue the refund if your order did not arrive due to exceptional circumstances outside the control of JazzyGoods.Com (i.e. providing the Wrong shipping address, not cleared by customs, delayed by a natural disaster).

 

NON-RETURNABLE ITEMS

Some types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: • Gift cards • Downloadable software products • Some health and personal care items

 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please let us know. We will be happy to check that for you.

 

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

SHIPPING

In cases of Returns, Exchanges, or Cancellations (provided the order has already shipped), the customer is responsible for any and all shipping and handling charges. Even if there were no initial shipping fees connected to the order (this would apply to an order of free shipping), the customer will be held responsible for all shipping charges of returned items. Such charges may include the cost of shipment for returning the item, applicable taxes, and any other qualifying fees that may apply.

Further Information About Delivery Charges:

Canceled Orders:

Eligible for a full refund, including shipping, ONLY if canceled prior to shipping. We cannot process claims, refunds or additional requests once a package is in transit with the carrier.

Free Shipping Offers:

For free shipping packages, shipping cost will be assessed and deducted from final reimbursement of refunds and store credits. Any shipping cost that you incur to return the product will not be refunded unless it is a Company error.

Undelivered, Unclaimed, Refused, or Returned Packages:

Shipping Handling, Tax, and Gift Wrapping cannot be reimbursed.

Original shipping cost is non-refundable for undelivered, unclaimed, refused or returned packages, unless it is a Company error.

Re-delivery Fee Missed Scheduled Delivery:

If reshipment is requested by the Customer due to Returned to Sender, refusal of shipment or missed a scheduled delivery, you will be responsible for shipping unless it is due to Company error.