(COVID-19) UPDATE: All orders placed through our website are still being dispatched as normal.   
FAQs

 

 

No, you can also place an order as a guest. But, When you sign in to your account, you will be able to:

 
  • Proceed through checkout faster
  • Check the status of orders
  • View past orders and easily re-order
  • Store alternative addresses (for shipping to multiple family members and friends)
  • Get direct and quicker customer service support
 
 

We source our products from global merchants and suppliers all over the world. This enables us to bring the best quality products and pass on competitive and affordable prices to you. Different shipping companies are used including Canada Post, FEDEX, USPS, EMS and DHL.

The shipping cost depends on the weight of the product, the origin, the destination, the shipping method and warehouses, and other considerations. The best available shipping method will be calculated at checkout.

Orders over £50 qualify for Free ground shipment within the UK. This option may be subject to alteration in cases of returns, exchanges, or cancellations.

 

This depends on the product ordered. If the description says UK shipping, the shipping should take less than a week for domestic delivery. However, often times we run low and stock or the item has to come from abroad and wait times may be 2-5 weeks. For international orders, we often see delivery times between 7-20 days.

If your order hasn’t arrived in the estimated delivery times, please send us a message on our Contact Us page or open a ticket through your JazzyGoods dashboard for the fastest resolution. Our support team shall quickly update you on the delivery.

 
  • All orders are conditioned to credit card confirmation and product availability. A billing address that matches the purchasers credit card institutions information is required to avoid your order been placed on hold or canceled.
  • Paypal payment Method : We will ONLY ship to your registered PayPal address. For your protection, we are unable to ship to any other type of address, including any P.O Box address.
  • Order Processing time (1-5 Business days) may be required and includes Order verification, tailoring, quality check and packaging.
  • When you order multiple products, the orders can come from different warehouses. This may result in different packages and you may receive your products at different times.
  • We suggest having your parcel shipped to your workplace if no one is home during the day to ensure safe receipt.
 

 

 

Yes! Orders can be tracked here. All tracking number will be emailed to you as soon as the tracking information becomes available. It may take from a few hours to more than one day until the tracking system is updated.

You may also log into your account, go to order history, to retrieve your tracking ID. Please note, sometimes due to free shipping tracking is not available.

You might receive different tracking numbers if you purchased more than one item, as all packages are shipped individually as soon as packaging and quality checks completed.

 

Yes. We provide shipping to over 200 countries around the globe. However, there are some locations where we may encounter some trouble to ship to. If this happens in any case, and you are located to that country, we will certainly contact with you.

 

Please get in touch with us as soon as possible. If your order is not already shipped, we may be able to update the address. Because we make every effort to ship your product as quickly as possible, all our items are usually processed immediately and ship out the same day or a few days after. If your order has already entered the shipping stage, we won't be able to revert it.

To ensure that your package is properly delivered and you receive shipment within the time frame, please make sure your address is complete and correct. Use correct abbreviations and have spaces inserted properly.

 

After your order is placed, you will be emailed an order confirmation. Once your order is shipped, you will receive a shipping confirmation email with your tracking information where you can track and monitor online the delivery status of your order. Tracking system updates each time your package is scanned.

If you have not yet received your order by the estimated delivery date, before contacting us to ask about your package please check the following:

 
  • Input the tracking number to check the up to date tracking status.
  • Check if the entered delivery address for your order is correct and complete, and your contact details are up to date.
  • This is relatively rare, but check if your order is held up in customs, we suggest calling your country's local/national post office or customs department directly and ask that they release/deliver your items immediately.
  • Check with your neighbours to see if they have accepted the parcel on your behalf.
  • Check with your local courier’s warehouse. Usually, courier companies make 2 or 3 attempts to deliver the package, but on different days. If nobody is present at the address when the courier driver arrives, the package will most likely be returned and stored in your courier’s warehouse for 5-7 days and you can pick it up directly from there.
 

If you still cannot locate your order and you are certain that it isn't with a neighbour or another member of your household, please contact us and we will investigate further.

In case your tracking information states that your package was delivered and you have not received it. You must address this with your local Postal Service/Courier. We do not hold responsibility for packages that state to be delivered.

 

ALL prices listed exclude governmental taxes, import fees, and customs duties for deliveries made outside of United Kingdom. We serve customers all around the world and the rules and regulations varies from a country to another regarding taxes and duties. In some countries and areas, you may be subject to these fees. It is the buyer responsibility to be aware of these local regulations and to pay any additional fees applicable to his country.

For further information, please contact your local customs office to obtain details of shipping charges.

 

You may return most new, unopened items within 30 days since your purshase for a full refund or replacement (stock permitting). Please contact us first to assist you through the process. We are unable to process any returned items which have been sent back without our prior agreement.

To complete your return, we require a receipt or proof of purchase.

In cases of qualifying returns, please make sure you write a note in English containing your order number or PayPal ID so that we are able to locate your order information. We recommend you use a tracked service, so you can show us that you sent the item to the correct return address.

For further information on our Returns, please refer to our Refund & Return Policy.

 

We strongly believes that you have the right to control the use of your personal information, and that your privacy must be respected. We strictly limit the collection and processing of your personal data, and to the best of our abilities we will work only with organisations who do the same. We will not use your personal data in a manner inconsistent with the purposes for which you provided it to us. We only use secured and trusted payment providers, these providers must comply with Federal Banking and Payment Laws.

 

We accept payment options from our secure payment gateway PayPal and Stripe. These payment gateways are a safer, easier way to send and receive money online. You can checkout as a guest and use your Credit/Debit Card (Visa, MasterCard, Discover, and American Express) or checkout with your account and use your available balance.

Example using PayPal as payment process :

 
  1. After viewing your items on your shopping cart page, you can click and check out with your preferred payment gateway. Then you will leave our site and enter PayPal’s website.
  2. You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
  3. You can use the PayPal as you want according to the on-screen instructions.
 

PayPal and Stripe have an anti-fraud money back guarantee policy. Your hard-earned money is in secure hands and you can trace the status of your payment at any time. This also means that should a refund be necessary our payment gateway can also complete the refund.

 

Most prices are listed in British Pounds (GBP) and American Dollars (USD) and all other currencies will be converted to USD or GBP. The default currency depends on your location, but anyone can buy in any currency. You can change the currency of your search using the currency selector at the top of our homepage. We set prices using an exchange rate that is updated daily to make our prices as competitive as possible.

 

Sure, no problem! Just use our contact us page and we'll get back to you right away.